Get help with our offline-first diary application.
Email Support: taocheng784@gmail.com
We typically respond within 24 hours on business days.
Q: Is my diary data stored online or in the cloud?
A: No, Dailything is designed as an offline-first application. All your diary entries, photos, and location tags are stored only on your device for maximum privacy.
Q: Why does Dailything request location access?
A: Location access is completely optional. If granted, it's used only to tag your diary entries with the place where you wrote them. You can use all core diary functions without granting location permission.
Q: Is Dailything free to use?
A: Yes, the basic diary functionality is completely free. Optional subscriptions are available for additional premium features.
Q: How do I cancel my subscription?
A: Subscriptions are managed through Apple. Go to:
Settings → [Your Name] → Subscriptions → Select Dailything → Cancel Subscription.
Q: How do I request a refund?
A: For refund requests, please contact Apple Support directly:
https://getsupport.apple.com
Q: How do I restore my purchases?
A: Open Dailything, go to Settings → Restore Purchases. Make sure you're logged in with the same Apple ID used for the original purchase.
Q: The app crashes on startup
A: Try these steps:
1. Force close the app and restart it
2. Restart your iPhone
3. Update to the latest iOS version
4. Reinstall the app (your data is stored locally, so backup first if needed)
Q: I can't attach photos to my diary
A: Make sure you've granted photo library access:
Settings → Privacy & Security → Photos → Ensure Dailything has permission.
Q: Location tags are not working
A: Check location permissions:
Settings → Privacy & Security → Location Services → Ensure Dailything is set to "While Using the App" or "Ask Next Time".
Q: How do I backup my diary?
A: Use the export feature in Dailything:
Go to Settings → Export Diary to create a backup file on your device.
Q: How do I delete all my data?
A: Uninstall Dailything from your device. Since all data is stored locally, uninstalling removes all diary entries.
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Dailything is an offline-first diary application for iOS.